Emergency plumbing service
A plumbing emergency is any problem that can damage your home or make it unsafe to live in if it waits. That includes burst pipes, major leaks, sewage backups and a home with no water at all.
Treat it as an emergency if you see
- A burst or split pipe
- A major leak that won't stop
- Sewage backing up into drains or fixtures
- No water coming from any tap
Signs and what to do first
Spotting the problem early and acting quickly can limit the damage while you wait for a plumber.
| Emergency | Signs to look for |
|---|---|
| Burst pipe | Water spraying or pooling, wet or sagging walls and ceilings, sudden drop in water pressure. |
| Major leak | Standing water, water stains spreading, the sound of running water when everything is off. |
| Sewage backup | Foul odor, gurgling drains, wastewater rising in tubs, showers or floor drains. |
| No water | Nothing from any tap or fixture in the house. |
First steps you can take
- Find your main water valve and turn it off. It's usually where the water line enters the house, or near the water meter.
- Open a low faucet to help drain what's left in the pipes.
- Move belongings and furniture away from the water.
- Stay clear of standing water near outlets or electrical equipment.
- Call a plumber and describe what you're seeing.
Tip: learn where your main valve is before you ever need it.
If the valve is stuck or you can't find it, don't force it. Tell us when you call.
Burst pipes are listed on our Services page as Burst Pipe Emergency Repair.
What to expect on the visit
We find the cause
The plumber looks at the problem, checks what's failed and explains what's happening in plain terms.
You hear the options
Before work begins, you'll be told what the repair involves so you can decide how to proceed.
The problem gets fixed
The plumber works to stop the damage and restore your water or drainage.
It helps to have the main valve already shut off and a clear path to the problem area.
Common questions
What counts as a plumbing emergency?
Burst pipes, major leaks, sewage backups and having no water are the main ones. If water or waste is causing damage or making the home unsafe, treat it as urgent.
Where is my main water shut-off valve?
Usually where the water line enters your house or near the water meter. Turn it clockwise to close it.
Should I shut off the water before I call?
Yes, if you can do it safely. Shutting off the main valve limits damage while you wait.
How do I reach you for an urgent problem?
Call 281-467-7295 or use the contact page.
Dealing with a plumbing emergency?
Shut off the main valve if you can, then call us.